OBJECTIVE

To find employment that will utilize my full range of talents, skills and provide learning experiences that fulfills my appetite for knowledge.

SOFT SKILLS

• English and French
• Eight plus years of customer service experience.
• Received many awards at Rogers/Fido for providing "Excellent Customer Service".
• Excellent written and verbal communication skills, with an eye for detail.
• Extremely productive in a high volume, high stress, environments.
• Self starter with a can do attitude and team player.

TECHNICAL SKILLS

EXPERIENCE

www.KillerDesign.ca

Content Manager / Web Designer

2004-Present

• Work directly with customers to establish project scope, interaction guidelines, and project time lines.
• Conceptualize, design, develop, and implement the look and feel of web pages that are visually pleasing, load quickly, and meet established design standards.
• Design with standards compliant code with emphasis on browser compatibility, accessibility, and search engine optimization.

Rogers Communications

Customer Service Representative

2008-2011

• Cellular technical support.
• Provide information about products and services, take orders, and cancel accounts.
• Recording details of inquiries, complaints, comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Refer unresolved customer grievances to designated departments for further investigation.

CGI Group Inc.

Consultant Batch Operations

2007-2008

• Monitor batch programs for 10+ clients on IBM Mainframe and UNIX platforms.
• Restart, cancel, and delete batch jobs as per documentation.
• Call out support team regarding job failures.
• Report all job failures to management and support team(s).

IBM Canada

Senior Support Representative

2005-2007(contract)

• Designed an internal website.
• Wrote a system procedure manual.
• Monitor batch programs for 5+ clients on IBM Mainframe and UNIX platforms.
• Restart, cancel, or delete batch jobs as per documentation.
• Call out support team regarding job failures.
• Report all job failures to management and support team(s).

Jevco Insurance

Insurance Underwriter

2002-2005

• Analyze an applicant’s information to evaluate the level of risk.
• Determine the amount of the premium for a policy.
• Contact insurance brokers to obtain more information.

Resto/Cafι-La-Detente

Cook/Caterer

1996-2002

• Prepared food for fast food and sit down restaurant.
• Catering of parties and weddings.
• Inventory, receiving and warehousing of materials.

I.S.T.S./Telav

Programmer/Computer Technician

1994-1996(contract)

• User support of company’s hardware and software.
• Repaired, maintained and upgraded company PC’s and Laptops.
• Installed and upgraded company software to company standards.

Bravo Pizzeria

Assistant Manager/Cook

1989-1994

• Employ new staff.
• Inventory, ordering of stock.
• Prepared food for fast food and sit down restaurant.

Canadian Armed Forces

Infantryman

1987-1989

• Trained in communication and weapons systems.
• Leadership training.

EDUCATION

Champlain Regional College | St-Lambert Quιbec

A.E.C. Information Technology Support Specialist

2011-Present

Champlain Regional College | St-Lambert Quιbec

D.E.C. Computer Science Programming

1991-1994

INTERESTS

Music (bass guitar), Paintball, Photography, Reading Tech Manuals, Web Design